At Decorixo, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
By placing an order on our website, you agree to the terms described below.
1. Return Eligibility
We accept returns on eligible items within [14/30] days of the delivery date. To qualify for a return:
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The item must be unused and in its original condition.
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The product must be returned in its original packaging.
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Proof of purchase (order number or receipt) must be provided.
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Items must not show signs of damage caused by misuse, improper handling, or normal wear and tear.
Certain items may be marked as non-returnable. These may include:
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Final sale or clearance items
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Personalized or custom-made products
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Gift cards
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Opened or used home textiles (for hygiene reasons)
We reserve the right to refuse returns that do not meet our policy requirements.
2. How to Initiate a Return
To start a return request:
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Contact our support team at support@decorixo.com.
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Provide your order number and reason for return.
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Wait for return authorization and instructions.
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
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A description of the issue
After verification, we will offer one of the following solutions:
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Replacement item
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Store credit
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Refund to the original payment method
We may not require return shipping for severely damaged items.
4. Refund Process
Once your returned item is received and inspected:
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You will receive confirmation via email.
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Approved refunds will be issued to the original payment method.
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Refunds typically process within 5–10 business days, depending on your bank or payment provider.
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
5. Exchanges
We currently replace items only if they are defective, damaged, or incorrect. If you need a different product, we recommend placing a new order after your return is approved.
6. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company — processing times may vary.
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at support@decorixo.com.
7. Order Cancellations
Orders may be canceled within 12–24 hours of placement. After this window, orders may already be processed and shipped, and cancellation may not be possible.
8. Non-Refundable Situations
Refunds will not be issued for:
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Incorrect shipping addresses provided by the customer
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Delivery delays caused by carriers
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Refusal to accept delivery
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Minor variations in color due to screen settings
9. Return Address
Please do not send products back to the manufacturer. Return instructions and the appropriate address will be provided after approval.
10. Policy Updates
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with the revised effective date.
11. Contact Information
For return and refund inquiries:
Email: support@decorixo.com
Address: 2516 7th Ave, East Meadow, NY 11554, USA
Phone: +1-888-342-7655